Return & Refund Policy

Last Updated: July 2026

1. Overview

At SIZ Fashion, we want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or refund in accordance with the terms outlined below.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The return request must be submitted within 7 days of receiving the product
• The product must be unused, unworn, and in its original condition
• The product must be in its original packaging with all tags attached
• The product must not be a sale, discounted, or promotional item (unless defective)

3. Non-Returnable Items

The following items are not eligible for return:

• Undergarments and intimate apparel
• Customised or altered products
• Items damaged due to misuse, improper care, or negligence by the customer
• Products without original tags or packaging

4. How to Request a Return

To initiate a return, please follow these steps:

• Contact our customer support team via email or phone with your order number and reason for return
• Our team will review your request and provide return instructions within 2 working days
• Ship the product back to us in its original condition and packaging

Customers are responsible for return shipping costs unless the product is defective or incorrect.

5. Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7 to 10 working days. The refund will be credited to your original payment method through SSLCommerz.

Please note:

• Refunds are processed within 7 to 10 working days after the return has been approved
• The actual time for the refund to appear in your account may vary depending on your bank or payment provider
• Original shipping charges are non-refundable unless the return is due to our error

6. Defective or Incorrect Products

If you receive a product that is defective, damaged during shipping, or different from what you ordered, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you, including return shipping.

7. Exchanges

We currently process exchanges as a return followed by a new order. Please initiate a return for the original item and place a new order for the desired product.

8. Cancellations

Orders may be cancelled before they have been dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process described above. To cancel an order, contact our customer support team as soon as possible.

9. Contact Us

For return or refund inquiries, please contact us:

Email: samaha.subah@gmail.com

Phone: 01711740838

Address: 72, Rupayan Trade Center, Bir Uttam AK Khandker road, Mohakhali, Dhaka